Job Description

Fidelity Vacancies – Order To Cash Supervisor

Order To Cash Supervisor

Company: Fidelity Vacancies

Job Description
The Order to Cash Supervisor is responsible for overseeing the full O2C process, ensuring accurate invoicing, timely collections, and effective customer relationship management. This role involves leading a team of clerks, optimizing workflows, maintaining compliance with company policies, and supporting financial regulations.

Key Responsibilities:

Team Leadership & Supervision

• Lead, manage, and develop the O2C team, including clerks
• Provide coaching, training, and performance evaluations
• Allocate tasks and monitor workload distribution

Process Oversight

• Supervise end-to-end O2C activities, including billing and collections
• Ensure timely and accurate processing of customer orders and invoices
• Monitor and improve KPIs such as DSO, invoicing accuracy, collection efficiency, and reduction of customer debt write-offs

Customer Relationship Management

• Resolve escalated customer issues related to billing, payments, and disputes
• Maintain accurate and up-to-date customer records, including contractual amendments such as site cancellations, additions, and price changes

Shareholder Collaboration

• Work closely with Sales, Customer Service, and Logistics to ensure seamless order processing and customer satisfaction
• Support internal and external audits by providing documentation and process insights

Compliance & Controls

• Ensure adherence to internal controls, company policies, and regulatory requirements

Reporting & Analysis

• Prepare and present regular reports on receivables, collections, and team performance
• Analyze trends and recommend process improvements to the O2C Manager

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• 3–5 years of experience in Order to Cash or Accounts Receivable/Credit Control, with at least 2 years in a supervisory role
• Proven experience managing Commercial, Listed, and Multi-national clients
• Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g., Microsoft Excel)

Key Skills:

• Team supervision and development
• Strategic and analytical thinking with strong problem-solving abilities
• Financial acumen and analytical skills
• Excellent communication, interpersonal, and negotiation skills
• High attention to detail and organizational skills
• Ability to work under pressure and meet deadlines

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