Job Description

Clicks Group Careers – Assistant Store Manager

Assistant Store Manager – Clicks Group Careers

Job Description
Clicks Group is seeking a dedicated Assistant Store Manager to support the Store Manager in driving sales, operational efficiency, and service excellence. This role focuses on achieving financial and performance targets, maintaining compliance, and ensuring a superior customer experience while managing and motivating the store team.

Job Objectives

• Support the Store Manager in achieving the store’s financial performance by driving sales through promotions, cross-selling, and upselling initiatives
• Ensure operational excellence in all store activities, including expenses, stock management, shrinkage control, housekeeping, and administrative tasks
• Execute in-store visual merchandising to maintain the brand image and meet promotional standards
• Motivate and manage staff to achieve targets and performance goals, acting in the Store Manager’s absence when required
• Assist in managing daily work schedules according to labour policies to ensure optimal staffing levels
• Implement customer service initiatives that enhance the shopping experience, drive customer loyalty, and achieve club card participation targets
• Complete all administrative responsibilities efficiently, including employee records, weekly time and attendance submissions to HR
• Champion the company values to position the brand as the customer’s first-choice health and beauty retailer

Minimum Requirements

Education and Experience

• Grade 12 with at least 50% in Maths and English
• Relevant Retail or Business Management qualification for external applicants
• Desirable: Degree in Retail or Business Management
• Minimum 1 year of experience in an assistant store management role within retail or FMCG operations, or successful completion of the Clicks Trainee Store Management Programme
• Financial management experience including budgets, profit and loss statements, and financial ratios

Job Knowledge and Skills

• Application of financial management principles
• Understanding of retail/FMCG merchandising and promotions
• Knowledge of stock, cost, risk, and compliance management procedures
• Strong customer service knowledge and orientation
• Familiarity with labour legislation and industrial relations practices
• People management and competency-based interviewing skills
• Numeracy skills, results-driven, and target-focused
• Planning, organising, and problem-solving skills
• Effective communication and computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and organising
• Delivering results and meeting customer expectations
• Working with people and team leadership
• Analysing information to make informed decisions
• Leading and supervising staff
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

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