Job Description

Affinity health vacancies – Outbound Sales Advsior/Telesales

Outbound Sales Advisor / Telesales

Employer: Excevo Ltd

Join a dynamic and rewarding environment with Excevo Ltd, a leading B2B technology and outsourcing service provider based in England. We are looking for a motivated Outbound Sales Advisor / Telesales professional to drive outbound campaigns, engage clients, and deliver exceptional service.

Job Description

• Make outbound calls and emails to leads
• Identify and escalate priority issues to Team Leader and Operations Team
• Participate actively in team meetings
• Handle customer queries via phone and email following company procedures
• Achieve KPIs and objectives while adhering to shift schedules and internal policies

Key Responsibilities

• Respond to queries in a professional and courteous manner
• Probe and troubleshoot customer queries, providing suitable solutions
• Escalate complex issues to Team Leader
• Work collaboratively with the team to achieve targets

Qualifications & Skills

• Passionate about customer care
• Excellent typing and communication skills
• Fluent in written and spoken English
• Flexible with rotational shifts, including public holidays and weekends
• Positive, proactive, and able to work under pressure
• Fast learner with a target-driven mindset

Required Skills & Experience

• Customer Service: 3–4 years
• Outbound Sales / Telesales: 3–4 years
• Minimum 4 years of outbound dialling experience
• Highly proficient in English
• Quiet, professional home workspace
• Windows 11 compatible laptop (15-inch minimum screen) with headset

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