Job Description

value logistics – Workshop Manager

Workshop Manager – Value Logistics

About the Program

Purpose of the Job
The Workshop Manager is responsible for maximising service, sales, and profitability by ensuring optimal productivity, operational efficiency, and customer satisfaction within the workshop.

Key Responsibilities

Staff Management

• Manage staff attendance, productivity, and efficiency
• Supervise, coach, and develop staff to maintain a customer-focused environment
• Ensure staff comply with dress code and PPE requirements
• Identify training needs and oversee staff development
• Conduct performance reviews and appraisals
• Hold regular staff meetings and feedback sessions

Workshop Operations, Capacity Planning & Work in Progress (WIP)

• Plan daily WIP activities and monitor workshop productivity
• Coordinate with Service Advisors and Parts department to ensure parts availability
• Ensure all vehicles are serviced according to OE service schedules and requirements
• Optimise workshop operations and resource utilisation

Customer Service Levels

• Keep internal and external customers updated on vehicle progress
• Resolve customer complaints promptly

Workshop Administration

• Ensure accurate data input in Embrace, including hour readings, job start/end dates, fault codes, and job types
• Adhere to all administration SOPs
• Ensure accurate costing and closing of job cards
• Attach all required documents to job cards manually and electronically
• Submit job cards to Isando filing room as per monthly schedule
• Request, receive, and process quotations from preferred suppliers for outsourced jobs
• Sign off job cards and ensure all recoveries are invoiced to external customers

Reports

• Pull and review open job card and purchase order reports daily to ensure only WIP items remain open
• Submit required reports to management on time

Asset Management

• Manage and maintain all company assets
• Report losses or damages and request asset disposal according to SOP and authority schedules

Recoveries and Warranty Claims

• Ensure proper recoveries and warranty processes are followed

Financials / Budget

• Manage workshop budgets efficiently
• Report on profit and loss as required

Quality Standards

• Ensure the workshop is equipped with the correct tools and equipment
• Conduct spot checks to maintain service standards

Apprentice Programme

• Oversee the apprentice programme across all workshops nationally

General

• Maintain professional conduct and compliance with company dress code
• Assist with operational functions as required
• Maintain daily housekeeping and adhere to Health and Safety standards

Minimum Requirements

• Grade 12 (Matric)
• 3–5 years of Workshop or Field Service Management experience
• Diesel mechanic qualification advantageous

APPLY NOW

13 total views, 1 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)