Job Description

Dsv Vacancies – General Manager

General Manager – Contract Logistics

Company: DSV Vacancies

Tertiary Qualifications

• Bachelor’s degree in Supply Chain, Engineering, or a related field

Additional Computer Skills

• SAP
• SMART
• CMMS3

Job-Related Requirements

• Minimum of 10 years’ experience in automotive production logistics
• Proven ability to drive strategy across multiple departments and business units
• Demonstrated success in supporting multiple programmes within a production environment
• Strong people management capability, including leadership, performance management, industrial relations, motivation, and development
• Effective communication and conflict management skills across diverse internal and external stakeholder groups
• Proven ability to manage within a unionised environment
• Strong commercial and financial acumen, including budget control, contract management, and SLA management
• Proactive problem-solving skills with the ability to anticipate and mitigate risks
• Business development experience, including identifying extension and new business opportunities
• Ability to engage clients, design solutions, and deliver value-driven proposals
• Ability to operate effectively in a complex, multi-functional, multi-service environment

Added Advantages for This Role

• High emotional intelligence and maturity to manage multiple stakeholder expectations
• Proactive mindset in a dynamic and changing client environment
• Assertive yet tactful approach to managing evolving client demands
• Strong common sense with the ability to understand implications of actions and inaction
• Extensive experience in stock control, warehousing, and process adherence
• Warehousing and Inventory Management qualification
• Experience in QMS, SHE, continuous improvement, and risk management
• Project management qualifications or proven capability
• Strong report writing, sales, and presentation skills
• Advanced Excel proficiency
• Procurement and commercial management skills

Main Purpose of the Role

The General Manager is accountable for the overall performance of the Ford Silverton Contract Logistics account in South Africa. This role ensures alignment of DSV strategy across all operational areas, including inbound airfreight, while delivering a world-class logistics solution. The position holds full responsibility for contract compliance, client relations, operational excellence, financial performance, people management, continuous improvement, and innovation.

The role ensures that DSV Contract Logistics strategies, standards, and initiatives are effectively cascaded throughout the operation, while maintaining full compliance with company policies and procedures. The General Manager plays a leading role in developing value-added services and solutions for the automotive industry.

Duties and Responsibilities

Client Strategy

• Develop and implement strategic operating plans aligned with client and DSV objectives
• Identify, manage, and mitigate risks related to services provided to the client
• Ensure robust operational planning and financial control systems are in place

Client Operations

• Provide full leadership and accountability for all client site operations in Gauteng
• Ensure successful implementation of all operational initiatives, including new scope
• Retain and grow the client account through service excellence and innovation
• Ensure compliance with DSV standards, including SHERQ and Quality Management Systems
• Drive operational synergies to enhance competitiveness and efficiency

Client Relationships

• Represent DSV in all client engagements and issue resolution
• Ensure consistent delivery against SLA requirements
• Conduct structured strategic and operational reviews to assess performance and identify growth opportunities

Commercial and Financial Management

• Full accountability for Contract Logistics P&L and profitability targets
• Apply strong contract and SLA management to ensure account stability
• Ensure accurate billing, debt collection, and financial governance
• Manage all commercial risks, including claims and negotiations
• Identify and support initiatives to improve account profitability

Operational Performance

• Lead operational teams to consistently achieve performance metrics
• Drive a culture of continuous improvement and lean operations
• Manage internal and external stakeholders effectively
• Proactively address client dissatisfaction, complaints, damages, and root cause analysis

People Management

• Build, lead, and maintain an effective management team
• Ensure optimal resourcing across all departments
• Apply consistent performance management and accountability
• Coach and mentor teams to achieve client and operational objectives
• Implement IDPs and succession plans for critical roles
• Drive targeted training initiatives to close skills gaps

Client Expectations

• Maintain open, transparent, and constructive communication with the client
• Ensure delivery against all service level agreements
• Lead initiatives to meet and exceed client expectations

Other Duties and Supervisory Responsibilities

• Participate in major tender responses and submissions
• Provide strong leadership and direction to management and staff
• Delegate authority and responsibility appropriately
• Train, develop, and mentor employees
• Communicate effectively across all levels of the organization
• Motivate teams toward achieving strategic and operational goals
• Conduct regular performance evaluations and reviews

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