Job Description

Cashbuild Vacancies – Store Manager

Store Manager – Cashbuild Vacancies

Job Purpose

The Store Manager is responsible for protecting and growing profitable market share within the store, ensuring alignment with store, divisional, and company strategies while driving sales, customer satisfaction, and operational excellence.

Requirements

• Grade 12 with 3–5 years’ retail management experience

• Strong business acumen and leadership skills

• Ability to work under pressure and manage multiple priorities

• Basic computer literacy

• Strong administrative and HR management skills

• Knowledge of Health and Safety regulations (OHSA)

• Attention to detail

• Own transport and valid driver’s license preferred

• Own cell phone

Key Responsibilities

Strategic Management

• Develop, implement, and manage the store’s strategic plan in line with divisional initiatives

• Monitor performance against objectives and adjust strategies as required

Market Share Growth

• Drive sales, transactions, and market share as defined in the budget

• Achieve growth objectives and sales targets

• Promote customer loyalty programs and third-party credit options

• Implement action plans to protect and expand market share against competitors

• Ensure store business plans are maintained and updated

Customer Service

• Implement and monitor the customer service strategy within the store

• Ensure efficient delivery services and maintain VIC and charge card client base

• Recommend product range improvements to suit the market

Asset Control

• Manage shrinkage and protect store assets including cash, stock, and fixed assets

• Monitor debtors and recommend security enhancements

• Ensure all physical security measures are in place and maintained

Compliance and Licenses

• Ensure all trade licenses are current and renewed on time

• Maintain compliance with all OHSA and local legislation

Human Resource Management

• Manage manpower in line with company and divisional strategy

• Ensure succession planning and career pathing within the store

• Maintain open communication with staff and Employee Forum

• Oversee training, development, and employee relations

Store Standards and Operations

• Conduct daily floor walks and ensure compliance with company standards

• Maintain housekeeping, merchandising, lighting, and store presentation

• Monitor implementation of planograms and Ready for Business standards

Stock Management

• Ensure stock ordering, receipt, and clearance aligns with policy

• Manage damaged, obsolete, slow-moving, and excess stock

Safety and OHSA Compliance

• Oversee safety standards and ensure completion of required checklists

• Appoint OHSA representatives and investigate incidents

Expense and Budget Management

• Manage store operations within budget and financial benchmarks

Insurance Claims

• Report incidents to insurers and manage claim documentation

Management of CB Way

• Implement and maintain controls and disciplines as per the CB Way

Competencies

Leadership – Inspire, motivate, and lead the team effectively while giving responsibilities and appreciating performance.

Result-Oriented – Focus on achieving objectives, persevering under challenges, and completing tasks efficiently.

Planning – Organize activities systematically, prioritize tasks, and ensure resources are available to achieve objectives.

Delegation – Assign work clearly, provide responsibility, and monitor progress.

Performing Under Pressure – Maintain effective performance during setbacks or high-pressure situations.

Market Orientation – Stay informed about market trends, competitor activities, and customer needs.

Integrity – Act sincerely, handle sensitive information carefully, and uphold company values.

Accuracy – Maintain attention to detail, prevent mistakes, and ensure tasks are completed correctly.

Client Focus – Respond proactively to customer needs and deliver excellent service.

Personal Development – Continuously improve skills, seek training, and embrace feedback for growth.

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