System Sup – Cashbuild Vacancies

Description

Manage and supervise all Point of Sale (POS) transactions to ensure complete customer satisfaction. Oversee all Cash Office and banking processes, as well as related POS administrative functions.

Requirements

• Grade 12 plus 5 years relevant experience or minimum 10 years’ work-related experience

• Ability to communicate in English and the dominant local language

• Above average numeric skills

• Proven ability to provide exceptional customer service

• Ability to work under pressure

• Computer literate

• Previous cashier experience

Key Responsibilities

POS Management

• Ensure all speed point transactions, including credit and debit cards, are processed efficiently

• Assist customers with requests, queries, and complaints, resolving or escalating as necessary

• Provide fast, friendly, and effective service at all times

• Maintain availability of stationery and consumables within the store

Cash Handling and Banking

• Control store floats, including petty cash, till floats, and change floats

• Manage change ordering and dispensing

• Balance and record petty cash expenses and vouchers in the Petty Cash Ledger

• Process Back Office transactions and perform cash-ups for all POS terminals, including bulk deposits, special deposits, charge cards, loyalty cards, and returns

• Verify all returns are valid and correctly processed

• Ensure timely cash clearance and pick-ups

• Conduct End of Day sessions on all POS terminals

• Ensure a second designated employee is present for Cash in Transit (CIT) collections

• Oversee daily collection of store takings by the CIT company

Ready for Business

• Implement Ready for Business processes

• Ensure cashiers maintain their area of responsibility and that the Cash Office is clean and tidy

• Maintain accurate filing and ensure only Cash Office-related documentation is stored in the Cash Office

People Management

• Ensure all cashiers are present and available to serve customers and perform duties

• Provide trained backup for cashiers and ensure daily duties are executed (Ready for Business and Beyond My Control checklists)

• Schedule and supervise all POS employees, including leave and time-off management

• Train cashiers on product knowledge as agreed with the Store Manager

• Monitor and evaluate cashier performance

• Ensure cashiers comply with the company dress code

Safety (OHSA) Requirements

• Adhere to all safety standards and ensure compliance within the Cash Office

Security Awareness

• Be alert to suspicious people or activities inside and outside the store

• Maintain password security and ensure the Cash Office is secured at all times

• Keep the Cash Office door locked during pick-ups, cash-ups, and CIT collections

• Ensure till pick-ups are completed within set parameters

• Restrict access to the Cash Office; safe keys must be secured

• Keep non-Cash Office items, rations, or unrelated documentation out of the Cash Office

Values

Integrity – Follow accepted standards, honour commitments, act sincerely, and handle sensitive information responsibly.

Accuracy – Manage information and tasks meticulously, preventing errors, and ensuring orderly completion of all responsibilities.

Client Focus – Respond proactively to customer needs, engage professionally, and ensure a positive customer experience.

Personal Development – Recognize strengths and weaknesses, pursue learning opportunities, participate in training, and apply feedback to improve skills.