Sales Coordinator – Cashbuild Vacancies

Job Purpose

The Sales Coordinator is responsible for driving sales through constant customer engagement, preparing accurate quotations for building plans, and ensuring efficient and cost-effective delivery services. This role also maintains merchandising and housekeeping standards to provide an excellent customer experience.

Requirements

• Grade 12 with 5 years of related experience, or a minimum of 10 years’ work-related experience

• Plan reading experience is advantageous

• Ability to communicate in English and the dominant local language

• Strong numeric skills

• Proven ability to provide exceptional customer service

• Ability to work under pressure

• Computer literacy

• Strong organizing, planning, and delegation skills

Key Responsibilities

Sales

• Issue and follow up on quotations to generate sales

• Manage and control special orders through the quote process

• Read building plans accurately and prepare quotations within agreed timeframes

• Handle telephone calls, ensure timely responses, and follow-ups

• Conduct competitor analysis to maintain store competitiveness

• Communicate bulk deposit transfers to customers

• Promote loyalty programs including VIC and charge card customers

Deliveries

• Manage an efficient delivery service and ensure correct rates are applied

• Ensure deliveries are dispatched within required timeframes

• Communicate delays to customers and make alternative arrangements as needed

Customer Service

• Manage the Customer Service Desk efficiently

• Record, follow up, and resolve customer complaints promptly

• Ensure all customers are attended to effectively at all times

• Maintain professional telephone etiquette

Store Standards

• Oversee Ready for Business checklists and processes for the area of responsibility

• Implement price changes in line with advertised prices

• Ensure merchandising follows planograms

People Management

• Ensure all General Assistants, Sales Advisors, and Forklift Drivers are present and performing their responsibilities

• Provide trained backup for employees

• Ensure staff execute daily duties according to Ready for Business and Beyond My Control processes

Safety (OHSA) Requirements

• Ensure all safety standards are adhered to

• Ensure employees wear appropriate protective clothing and use equipment safely

Security Awareness

• Monitor and report suspicious people or activities inside and outside the store

• Maintain password and information security

Values

Integrity

• Adhere to accepted standards, keep promises, and handle sensitive information carefully

• Demonstrate awareness of company values

Accuracy

• Handle detailed information with care and work methodically

• Ensure all tasks are completed accurately from start to finish

Client Focus

• Actively respond to client needs and provide friendly, helpful service

• Approach customer issues with a solution-oriented mindset

Personal Development

• Recognize personal strengths and areas for improvement

• Engage in relevant training and development opportunities

• Seek feedback and implement learning for growth