Job Description

Value Logistics – Accounts Receivable Officer

Accounts Receivable Officer

Company: Value Logistics

Purpose of the Job
The Accounts Receivable Officer is responsible for managing customer accounts in line with approved credit terms, ensuring timely collection of outstanding balances, and maintaining accurate financial records. The role supports strong cash flow performance through effective credit control, accurate payment allocation, proactive query resolution, and professional customer relationship management, while adhering to company credit policies and procedures.

Key Responsibilities

Operational Credit Control

• Collect outstanding payments from customers in accordance with agreed credit terms

• Monitor and manage customer credit limits to minimise financial exposure

• Engage with customers regarding overdue accounts and credit note requests

• Obtain and process remittance advices for payments reflected on daily bank statements

• Allocate customer payments accurately on the Embrace financial system

• Prepare detailed debtor reconciliations for overdue accounts

• Maintain Days Sales Outstanding (DSO) in line with approved targets

• Provide customers with statements, invoices, credit notes, PODs, and rental agreements upon request

• Liaise with Sales Representatives to resolve outstanding account issues

• Communicate professionally with customers to manage expectations and maintain strong relationships

• Report regularly to management on outstanding balances and credit control status

• Escalate delinquent accounts timeously in line with internal procedures

Payment Processing and Reconciliation

• Obtain and review remittance advices linked to daily bank deposits

• Accurately allocate and reconcile payments on the Embrace system

• Compile comprehensive reconciliations for overdue debtor accounts, including outstanding invoices and unapplied credit notes

• Ensure supporting documentation is supplied to customers as required

Query Management and Interdepartmental Coordination

• Log and track all payment-related queries with the relevant departments

• Ensure prompt resolution of queries to support efficient debt recovery

• Assist with operational finance functions as required

• Support workflow efficiency within the finance and credit control team

• Maintain effective communication with internal departments to facilitate collections

Professional Conduct and Compliance

• Maintain a high standard of professional conduct in all interactions

• Adhere to company policies, procedures, and credit control standards

• Ensure compliance with Health and Safety requirements within the workplace

• Maintain high housekeeping standards and a professional appearance in line with SOPs

Minimum Requirements

• Grade 12 (Matric)

• Logistics or rental industry experience will be an advantage

• Minimum of 3 years’ experience in Credit Control

Skills Required

• Strong financial acumen and numerical ability

• High attention to detail and accuracy

• Excellent verbal and written communication skills

• Strong negotiation and persuasion abilities

• Effective time management and organisational skills

• Problem-solving and analytical thinking capability

• Proficiency in Microsoft Office Suite

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