AMC Representative

Company: FlySafair Careers

Job Description

The AMC Representative plays a key role in ensuring efficient daily airport operations by monitoring flight activity, coordinating with service providers, and supporting on-time performance in line with FlySafair operational standards.

Key Responsibilities

• Monitor daily operational plans as issued by the Operations Control Centre (OCC).

• Distribute operational updates relating to planned disruptions, constraints, or service provider shortages.

• Cross-check daily aircraft movements against ACSA parking bay allocations.

• Monitor the Apex system to identify abnormalities, potential delays, and bay or gate changes.

• Analyse aircraft technical issues and escalate where required.

• Communicate accurate estimated times of arrival (ETAs) to service providers to ensure adherence to service level agreements.

• Monitor operational performance, including on-time performance (OTP).

• Contribute to the development and agreement of key performance indicators (KPIs).

• Identify and monitor deviations from agreed plans and performance targets.

• Negotiate optimal bay and gate allocations in line with FlySafair operational preferences.

• Provide comprehensive and accurate end-of-shift handovers.

• Review operational reports to identify trends, non-conformances, and deviations, and engage stakeholders to address gaps.

• Follow up with service providers to ensure services are positioned in the correct bays in accordance with SLA requirements.

• Participate in internal and external operational communications where input is required.

Job Requirements

• Grade 12 or equivalent qualification (Essential).

• Minimum of 2 to 4 years’ airport operational experience (Essential).

• Previous experience in an Airport Management Centre (AMC) environment (Essential).

• Willingness to work extended hours beyond normal office times when operationally required.

Personal Attributes

• Professional with strong work ethic and reliability.

• Immaculate time keeping.

• Ability to perform effectively under pressure in a fast-paced operational environment.

• Honest, trustworthy, and discreet when handling confidential information.

• Patient, assertive, and confident in operational decision-making.

• Team-oriented with strong collaboration skills.

Application Guideline

• Email applications will not be accepted.

• Preference may be given to members of under-represented designated groups.

• If no feedback is received within two weeks of the closing date, please consider the application unsuccessful.

FlySafair Reserves the Right

• Not to proceed with this vacancy.

• To appoint candidates based on operational requirements.