Job Description

Clicks Group Careers – Assistant Store Manager

Introduction

Clicks Group Careers is seeking a motivated Assistant Store Manager to support the Store Manager in driving daily store operations, leading a high-performing team, and delivering outstanding customer experiences in a fast-paced retail environment. This role plays a key part in creating a positive store culture where teamwork, service excellence, and operational discipline drive success.

Duties & Responsibilities

Store Operations & Performance

• Support the Store Manager with the effective execution of daily store operations to achieve sales targets and operational standards.
• Ensure consistent implementation of company policies, procedures, and operational controls.

Team Leadership & Engagement

• Lead, motivate, and support the store team to deliver excellent customer service and strong performance.
• Promote teamwork, accountability, and a customer-first culture on the shop floor.

Customer Experience

• Ensure customers receive a consistently high standard of service and a positive in-store experience.
• Resolve customer queries and escalations professionally and timeously.

Merchandising & Store Standards

• Maintain high standards of merchandising, stock presentation, hygiene, and housekeeping.
• Support promotional execution and ensure in-store standards are consistently met.

Operational Support

• Work independently when required and collaborate effectively with the Store Manager and team to achieve business objectives.

Desired Experience & Skills

Experience

• Minimum of two years’ experience in a retail store environment, preferably within food or liquor retail.

Skills & Abilities

• Strong interpersonal and organisational skills
• Ability to lead by example and motivate others
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making skills

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