Permanent Beauty Assistant – Clicks Group Careers
Job Description
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Clicks Group Careers – Beauty Assistant
Introduction
Clicks Group Careers is seeking enthusiastic Beauty Assistants who are passionate about beauty and skincare and love helping customers look and feel their best. This role supports the Store Manager and services the full beauty department by delivering engaging, knowledgeable, and friendly customer experiences.
Duties & Responsibilities
Job Purpose
Deliver service excellence by providing professional beauty and skincare advice, promoting and managing merchandise, and maintaining high standards of housekeeping to build customer loyalty and maximise sales.
Key Objectives
Customer Consultation & Product Advice
- Consult with customers, respond to product-related questions, and recommend suitable beauty and skincare solutions based on individual needs.
- Stay informed on product ranges, trends, promotions, and events to provide accurate, up-to-date advice at all times.
Sales Performance & Growth
- Drive and maximise beauty department sales through active promotion, cross-selling, and up-selling to consistently achieve monthly targets.
- Monitor sales performance, evaluate product success, and provide feedback to improve product mix and sales outcomes.
Merchandising & Operations
- Execute daily operational activities, including stock management, shrinkage prevention, housekeeping, and administration within the beauty department.
- Ensure in-store presentation, visual merchandising, and promotional standards are consistently met and maintained.
Customer Experience & Brand Advocacy
- Deliver superior customer service by being visible on the floor, acting as a brand ambassador, and offering friendly, professional support.
- Promote the Clicks ClubCard and enrol new members to achieve participation targets.
- Grow profitability and brand loyalty by actively promoting private label and exclusive beauty ranges.
Culture & Values
- Support the vision of being the customer’s first-choice health and beauty retailer by living and driving company values.
Desired Experience & Qualification
Qualifications and Experience
Essential: Grade 12
Desirable: Relevant beauty or skincare qualification
Desirable: Experience in beauty, skincare, retail, FMCG, sales, or marketing environments
Skills, Abilities and Job-Related Knowledge
- Understanding and application of selling principles
- Retail and FMCG exposure with knowledge of merchandising and promotional practices
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products and trends
- Results- and target-driven mindset
- Strong customer orientation
- Good communication and interpersonal skills
- Engaging, confident, and approachable manner
Competencies
- Persuading and Influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following Instructions and Procedures
- Working with People
- Planning and Organising
- Coping with Pressure and Setbacks
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