Permanent Benefits Consular Team Leader | JorDan Human Resources Vacancies
Job Description
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JorDan Human Resources Vacancies – Benefits Consular(Team Leader)
Location: Western Cape
Company: JorDan Human Resources
Job Type: Permanent
Job Sector: Human Resources
Spanish-Speaking Benefits Consultant Team Leader – JorDan Human Resources
Job Overview:
Our client is looking for a bilingual (Spanish-speaking) Benefits Consultant Team Leader to lead client education on healthcare benefits, support enrollment processes, and manage team performance. This role combines operational oversight, client advocacy, and compliance management with a focus on exceptional customer service.
Key Responsibilities:
Client Support & Education
- Guide clients in understanding their health benefit options clearly and effectively.
- Assist members with enrollment, ensuring they select suitable plans.
Communication & Leadership
- Respond to client inquiries via phone, email, and text.
- Lead meetings, manage escalations, and maintain positive HR relations.
Team & Operational Management
- Collaborate with internal teams to optimize enrollment and client satisfaction.
- Monitor team performance, provide feedback, and support hiring/onboarding.
- Resolve escalated cases and assist with management directives.
Compliance & Systems
- Ensure adherence to HIPAA and other regulations.
- Utilize internal platforms for communication, training, and reporting.
Skills & Qualifications:
Essential Traits
- Customer-focused with strong advocacy skills.
- Self-motivated, analytical, and adaptable to changing priorities.
- Excellent communicator, comfortable under pressure.
- Detail-oriented and process-driven.
Technical & Interpersonal Skills
- Basic knowledge of benefits/insurance regulations.
- Proficient in tech platforms and data processing.
- Organized, empathetic, and able to maintain confidentiality.
Education & Experience
- High school diploma or equivalent required.
- Health/Life insurance license preferred (not mandatory).
- Experience in customer service, healthcare, insurance, or administration is a plus.
Work Environment
- Fully Remote role; must be comfortable working at a desk/computer for extended periods.
Join JorDan Human Resources to lead a team that empowers clients with clarity and confidence in their healthcare benefits! Apply today.
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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