Branch Manager

Clicks Group Careers

Job Purpose

To lead and manage the implementation of the UniHealth operating plan by achieving sales, profitability and compliance targets through efficient branch operations and exceptional customer service, aligned to UniHealth strategy, business objectives and regulatory requirements.

Job Objectives

• Drive financial performance by achieving sales, turnover and profitability targets through strong operational execution and team leadership.

• Manage day-to-day branch operations to ensure efficient, consistent and effective processes.

• Ensure full compliance with all applicable regulations, policies, procedures and standards to minimise business risk.

• Create and sustain a customer-first culture that delivers exceptional service, builds loyalty and strengthens brand perception.

• Build and maintain strong relationships with internal and external stakeholders, including head office teams, suppliers, regulators, landlords and local authorities.

• Identify operational inefficiencies and implement continuous improvement initiatives to enhance branch performance, customer experience and profitability.

• Provide accurate and timely information to support informed decision-making, risk mitigation and effective branch control.

• Manage financial, human and operational resources to successfully deliver the operating plan and achieve business objectives.

Minimum Requirements

Qualifications

• Essential: Degree or Diploma in Retail Management, Finance Management or a related field.

• Desirable: Bachelor’s Degree in Pharmacy.

• Desirable: Advanced Diploma or Master’s Degree in Business Management, Retail Management or Healthcare Management.

Job Related Experience

Essential

• 5–8 years’ experience in a management and leadership role within pharmacy operations.

• Minimum of 5 years’ experience in budgeting, financial management and cost control.

• 3–5 years’ experience managing retail operations, customer service and diverse teams.

Desirable

• Experience managing multi-site or regional retail operations.

• Experience in pharmacy-specific management, including clinic and healthcare service oversight.

Job Related Knowledge

• Budgeting, financial management and cost control.

• Pharmacy legislation, healthcare regulations and compliance requirements.

• Pharmacy retail operations and service delivery models.

• Product merchandising, stock control and supplier management.

• Revenue generation, cost optimisation and financial performance management.

• Performance management and regulatory audit processes.

• Risk assessment, security protocols and governance standards.

Job Related Skills

• Planning and organising with strong attention to detail.

• Analytical and problem-solving capability.

• Ability to drive sales growth and increase market share.

• Strong customer service orientation.

• Financial management, including budgeting and cost control.

• Sound decision-making under pressure.

• Effective verbal and written communication.

• Performance, risk and conflict management skills.

Job Related Competencies

• Deciding and Initiating Action

• Leading and Supervising

• Persuading and Influencing

• Coping with Pressures and Setbacks

• Analysing

• Planning and Organising

• Delivering Results and Meeting Customer Expectations

• Following Instructions and Procedures