Branch Manager – Contract Logistics

Company: DSV Vacancies

Main Purpose of the Role

The Branch Manager is responsible for managing all aspects of a contract logistics operation to ensure consistent achievement of budgeted revenue and profitability, full contractual and SLA compliance, strong client relationships, operational excellence, and a safe, compliant, and high-performing work environment.

Key Duties and Responsibilities

Financial Management

• Consistently achieve or exceed approved revenue and EBIT budgets

• Develop and manage annual budgets with strict cost control, including procurement

• Ensure accurate, complete, and timely billing aligned to rate cards and billing processes

• Ensure all revenue is invoiced, collected on time, and fully reconciled

• Minimise credit notes through proactive and accurate invoicing with quality supporting documentation

Operations Management

• Lead daily contract logistics operations, ensuring efficiency across inbound, outbound, order fulfilment, returns, and packaging

• Ensure daily system-to-system stock reconciliation between DSV and client systems with immediate variance investigation and CAPA

• Maintain stock integrity through audits, cycle counts, wall-to-wall counts, SKU master maintenance, slotting, replenishment strategies, and space optimisation

• Ensure WMS process integrity with a minimum 90% weekly WMS Health Check score and no aged suspense items

• Drive productivity, resource planning, and job clocking accuracy

• Maintain facility, equipment, and systems to ensure business continuity

Client and Commercial Management

• Maintain strong, credible, and trusted relationships with clients to ensure long-term satisfaction and retention

• Ensure consistent achievement of agreed SLAs and KPIs, avoiding losses and damage claims

• Maintain up-to-date client records, performance reports, meeting minutes, QBRs, renewals, and annual increase documentation

• Conduct regular client meetings to review performance, opportunities, risks, and corrective actions

• Manage client and supplier contracts, SLAs, and commercial risk effectively

Leadership and People Management

• Lead, coach, develop, and performance-manage all employees to drive high morale, productivity, and retention

• Ensure clear job descriptions, performance metrics, and development plans for all subordinates

• Maintain a training matrix and promote multi-skilling across teams

• Implement effective succession planning down to team leader level

• Apply consistent and fair Industrial Relations practices in line with legislation and company policy

• Maintain staff recognition initiatives and a culture of accountability and excellence

Compliance, Quality, and Risk

• Ensure full compliance with company policies, legal requirements, site rules, and local authority regulations

• Maintain continuous audit readiness across HSE, QMS, and operational standards

• Manage and uphold ISO standards including ISO 9001, 14001, 45001, and related quality systems

• Drive Continuous Improvement initiatives using Lean, Six Sigma, and other methodologies

• Ensure site business continuity planning, risk assessments, and incident reporting are current and effective

• Promote safe work practices and ensure full adherence to OHSA requirements

Reporting and Continuous Improvement

• Deliver accurate and timely daily, weekly, monthly, and bi-annual operational and financial reports

• Track and implement Continuous Improvement Projects focused on productivity, cost reduction, and service excellence

• Maintain a culture of operational excellence through 5S, SPQRCE, and on-time performance initiatives

Minimum Job-Related Requirements

• Minimum of 7 years’ warehousing experience within supply chain and logistics

• Extensive hands-on operational knowledge across inbound, outbound, stock management, and returns

• Strong management capability across planning, organising, leading, controlling, and monitoring

• Proven problem-solving skills with effective root cause analysis and CAPA implementation

• Excellent written and verbal communication skills

• Strong commercial and financial acumen, including P&L understanding and budget management

• Proven ability to work under pressure, manage conflict, and make sound decisions

• Willingness to work extended hours and weekends when required

• Ability to travel and relocate within Gauteng when required

• Own vehicle and valid driver’s license

• Previous experience with Adidas South Africa operations will be a strong advantage

Computer and Systems Skills

• Advanced working knowledge of Warehouse Management Systems and ERP platforms

• High proficiency in Microsoft Excel and PowerPoint for data analysis and reporting

• Experience with CargoWrite or RedPrairie will be a strong advantage

Key Competencies and Attributes

• Strong leadership, negotiation, and stakeholder management skills

• High emotional intelligence, integrity, and professionalism

• Excellent planning, prioritisation, and attention to detail

• Self-motivated, proactive, and able to work independently

• Strong presentation and reporting capabilities

• Demonstrated commitment to deadlines, quality, and continuous improvement

Environmental and Sustainability Responsibilities

• Drive energy- and water-efficient operations

• Promote and implement waste reduction, reuse, and recycling initiatives

• Ensure environmentally responsible operations aligned with company standards