Permanent Customer Service Agent | Dash BPO South Africa Vacancies
Job Description
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Dash BPO South Africa Vacancies – Customer Service Agent – USA HOURS – Patient intake and communications Representative -CPT
Location: Cape Town, Western Cape
Company: Dash BPO South Africa
Job Type: Permanent
Job Sector: Healthcare Support
Customer Service Agent – USA Hours – Patient Intake and Communications Representative – CPT
Company: Dash BPO South Africa
The Customer Service Agent (Patient Intake and Communications Representative) plays a critical role in delivering an exceptional patient experience by efficiently handling inquiries related to billing, account balances, and appointment coordination. With a focus on empathy and professionalism, you will ensure clear communication, resolve concerns promptly, and maintain patient confidentiality while adhering to established policies.
Key Responsibilities:
- Coordinate physician schedules to ensure seamless appointment flow.
- Contact patients to reschedule appointments as needed.
- Follow up with non-responsive patients to confirm or reschedule appointments (telemarketing).
- Prepare and distribute weekly doctor schedules to medical/surgical offices and staff.
- Send requested information packets or mailings to patients and offices.
- Verify proper documentation in patient records.
- Manage incoming and outgoing clinical summaries and referrals.
- Ensure timely receipt of referrals from doctors or insurance providers.
- Triage calls accurately to maintain compliance with location-specific protocols.
- Attend on-site training sessions 2-3 times per month.
- Meet Quality and NPS score targets.
- Adhere to company policies, including SOPs and the Employee Handbook.
- Meet Remote Work Technology requirements (as outlined in the addendum).
- Perform additional duties as assigned.
What Will Make You Awesome:
- Ability to multitask and manage time effectively in a fast-paced setting.
- Strong follow-through and perseverance.
- Prior customer service experience.
- Critical thinking and problem-solving skills.
- Adaptability and assertiveness.
What You Know (Requirements):
- Ability to work independently with minimal supervision post-training.
- Keen attention to detail.
- Exceptional phone, verbal, and written communication skills, including active listening.
- Proficiency in email, text, and other digital communication methods.
- Computer literacy.
- Minimum 2 years of medical/clinical experience.
- High school diploma or equivalent.
Join our team and make a difference in patient care while working USA hours! Apply now to become part of Dash BPO South Africa’s dedicated customer service team.
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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