Customer Service Agent

Company: FlySafair Careers

Job Description

The Customer Service Agent is responsible for delivering exceptional service to passengers by assisting with ticketing, bookings, and travel enquiries while ensuring a professional and supportive customer experience at all times.

Key Responsibilities

• Assist passengers with ticket sales, bookings, and flight changes.

• Clearly explain fare rules, terms and conditions, regulations, and procedures as required.

• Support customers during flight disruptions, delays, and cancellations.

• Handle customer enquiries and complaints in a professional and timely manner.

• Safeguard confidential customer and company information at all times.

• Escalate complex or unresolved issues to the Supervisor on duty when necessary.

• Provide consistent, professional, and customer-focused service in all interactions.

Job Requirements

• Grade 12 or equivalent qualification (Essential).

• Previous airport and ticket sales experience (Essential).

• Willingness and ability to work flexible shifts, including weekends and public holidays.

• Good computer literacy with working knowledge of Microsoft Office applications.

• Strong understanding of excellent customer service delivery.

• Excellent written and verbal communication skills in English, including professional phone etiquette.

• Proven conflict resolution and problem-solving skills.

Personal Attributes

• Punctual with excellent time management and reliability.

• High levels of patience, assertiveness, and professionalism.

• Trustworthy and dependable, especially when handling confidential information.

• Able to perform effectively under pressure in a fast-paced environment.

• Customer-focused with a service-orientated mindset.

• Confident in resolving customer issues and conflict situations.

Application Guidelines

• Email applications will not be accepted.

• Preference may be given to candidates from under-represented designated groups.

• If no feedback is received within two weeks of the closing date, please consider the application unsuccessful.

FlySafair Reserves the Right

• Not to proceed with this vacancy.

• To appoint candidates in line with operational requirements.