Job Description

Affinity health vacancies – Customer Service Consultant

Customer Service Consultant

Company: Affinity Health Vacancies
Employer: Persona Staff
Position: Customer Service Consultant – Kraaifontein
Department: Customer Service | Client Relations | Food Manufacturing
Employment Type: Permanent | On-site

Our client, a respected leader in the food manufacturing industry, is seeking a Customer Service Consultant to join their dynamic team. This role is ideal for someone who enjoys assisting customers, resolving queries efficiently, and ensuring a seamless experience at every interaction.

Key Responsibilities:

• Serve as the main point of contact for customers via phone, email, and in-person.
• Address and resolve customer enquiries, complaints, and feedback promptly and professionally.
• Process and track orders, ensuring accurate updates and timely follow-ups.
• Maintain detailed records of customer interactions in the system.
• Act as a bridge between head office, store teams, and customers to ensure smooth communication and issue resolution.
• Support product launches by providing information to customers and addressing related queries.
• Collaborate with internal teams to improve customer service processes and enhance the overall customer experience.
• Monitor customer satisfaction and provide actionable insights to management.
• Contribute to team meetings and suggest improvements for service delivery.
• Take on additional tasks as needed in a dynamic work environment.

Requirements:

• Minimum 2 years’ experience in customer service or client-facing roles.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and manage multiple tasks simultaneously.
• Proficient in MS Office; experience with CRM systems is a plus.
• Strong sense of responsibility and accountability.
• Positive, solution-focused attitude.
• Driver’s license and own transport advantageous.
• Passionate about delivering exceptional customer service.

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