Departmental Manager – Clicks Group Careers

Job Description

The Departmental Manager is responsible for leading and managing departmental operations to ensure optimal use of people and resources, consistent process compliance, and the delivery of productivity, financial, and service targets.

• Optimise the utilisation of people and resources to achieve productivity targets

• Lead and direct the department to ensure compliance with company SOPs, operational cut-offs, and daily reporting requirements

• Manage and control operational systems effectively

• Achieve budgeted and agreed financial targets

• Enforce health and safety standards and manage emergencies to ensure a safe working environment

• Engage and communicate with internal stakeholders, including Stores, and external stakeholders such as Suppliers, to resolve queries efficiently

• Analyse, interpret, and report on operational performance to drive continuous process improvement

• Deliver consistently high levels of service to customers

• Demonstrate and embed the brand’s values within the department

Job-Related Skills

• Strong planning and organisational capability

• Excellent written and verbal communication skills

• High attention to detail and accuracy

• Ability to analyse operational statistics and processes

• Strong influencing and persuasion skills

• Computer literacy with at least intermediate proficiency in Excel and PowerPoint

Job Knowledge

• Distribution Centre processes and procedures

• Business and management principles

• People management and leadership practices

• Health and safety standards

• Asset management and maintenance

Minimum Qualifications

• Essential: Matric (Grade 12)

• Desirable: Relevant tertiary qualification

Minimum Experience

• Essential: 3–5 years’ experience within a Distribution Centre environment

Key Competencies

• Delivering results and meeting customer expectations

• Leading and supervising teams

• Planning and organising

• Adhering to principles and values

• Decision-making and initiating appropriate actions