Job Description

Pick n Pay Careers – Fresh Food Manager

Fresh Food Manager – Pick n Pay Careers

We are seeking a high-performing Fresh Food Manager to lead all Fresh Food Departments within the store. This role is responsible for driving operational excellence, maintaining world-class hygiene and safety standards, and delivering outstanding customer experiences. The position also forms part of a structured career pathway toward Store Management, providing exposure to commercial decision-making, people leadership, and full-store operational strategy.

Minimum Requirements:

• Grade 12
• Valid Driver’s License (Code 08)
• 2–3 years’ retail experience in Fresh Food departments
• 1–3 years’ Department Management experience
• Willingness to transfer between stores if required
• Strong numeracy and retail industry knowledge

Competencies:

• Achieving results through others
• Planning, organising, and strong follow-through
• Adherence to standards, policies, and procedures
• Customer-centric mindset
• Clear communication and strong listening skills
• Commercial and business acumen

Key Responsibilities:

Operational & Standards Management

• Maintain and enforce operating standards across all Fresh Departments
• Ensure hygiene, housekeeping, and safe working practices are upheld on the sales floor and in back-up areas
• Enforce full compliance with security procedures and company policies
• Execute and maintain merchandising and display standards
• Conduct regular quality checks and enforce strict stock rotation
• Remove damaged or expired stock to minimise waste and losses
• Verify pricing accuracy, including shelf labels and promotional pricing

Stock & Commercial Management

• Optimise stock levels to ensure availability while preventing overstocking
• Analyse departmental profitability and implement corrective or growth strategies
• Monitor departmental budgets and take proactive corrective actions
• Plan and execute sales-driving promotions and seasonal initiatives

Administration & Compliance

• Complete all administration accurately and on time
• Analyse operational data and reports to identify risks, trends, and opportunities
• Maintain and update relevant documentation and compliance records

Customer & Service Excellence

• Deliver exceptional customer engagement through product knowledge and service delivery
• Understand customer needs, provide expert product advice, and resolve queries efficiently

People Management

• Lead, coach, and develop employees to uphold operational and service standards
• Build a motivated, competent, and performance-driven team culture

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