General Assistant – Cashbuild Vacancies

Job Description
The General Assistant provides comprehensive customer service within the store while supporting merchandising, shelf price labelling, and housekeeping in the assigned area of responsibility. The role ensures a safe, well-presented, and customer-friendly shopping environment.

Minimum Requirements

• Minimum Grade 10 or NQF Level 3 with at least 1 year relevant work experience, or

• Grade 12 with no prior work experience

• Ability to communicate in English and the dominant local language

• Valid South African ID or valid work permit

• Ability to perform basic calculations accurately

• Willingness to work shifts, weekends, and public holidays

• Ability to work effectively under pressure

Key Performance Areas

Customer Service

• Advise and assist customers with product selection and enquiries

• Assist with resolving customer complaints promptly and professionally

Merchandising Standards

• Merchandise bulk stock safely in line with the store layout plan

• Ensure the assigned area is fully merchandised according to approved layouts and planograms

Housekeeping

• Keep the area of responsibility free from obstacles and hazards

• Merchandise stock immediately after receipt

• Ensure customers can move safely and comfortably through aisles

• Maintain accurate shelf price labelling within the assigned area

• Complete required checklists, including canteen and ablution schedules

Safety (OHSA)

• Comply with OHSA requirements within the area of responsibility

• Use required safety gear and ensure customer and staff safety

• Ensure racking and bulk stock are merchandised safely

• Report any safety discrepancies to the Store Manager

Stock Loss Control

• Identify and report damaged stock within the area of responsibility to the Store Manager

Core Values

Integrity

• Acts in line with accepted ethical and professional standards

• Keeps commitments and handles sensitive information responsibly

Accuracy

• Works in an organised and detail-focused manner

• Ensures tasks are completed accurately from start to finish

Client Focus

• Delivers friendly, helpful, and solution-oriented service

• Makes customers feel welcome and supported

Personal Development

• Actively seeks opportunities to learn and develop skills

• Participates in training and uses feedback for continuous improvement