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11 Dec 2025

Permanent Head of Product Quality Assurance – Boxer Vacancies

Boxer – Posted by JobLink24 –  Westville, KwaZulu-Natal, South Africa

Job Description

Boxer Vacancies – Head of Product Quality Assurance

Employer: Boxer

Location: Durban Head Office (Westville, KZN)

Lead Excellence in Food Safety & Product Quality at One of SA’s Fastest-Growing Retailers

Boxer, a leading and rapidly expanding retailer in South Africa, is seeking an experienced and technically strong Head of Product Quality Assurance to drive food safety, technical compliance, and product quality across the business. This senior leadership role is essential in ensuring all products consistently meet the highest standards of safety, legality, and quality.

Purpose of the Role

The Head of Product Quality Assurance will design, implement, and oversee world-class Quality Assurance (QA) and food safety systems, ensuring regulatory compliance, supplier quality excellence, effective incident management, and continuous improvement across the organisation.

Minimum Requirements

  • BTech Degree in Food Technology (or equivalent)

  • Minimum 10 years’ FMCG food industry experience (including at least 5 years in retail)

  • Minimum 5 years’ senior management experience

  • Strong understanding of food safety and hygiene regulations (FDCA, HACCP, PAS96, PRPs, GFSI)

  • Working knowledge of ISO 9001

  • Excellent analytical, strategic thinking and problem-solving skills

  • Strong communication and stakeholder management capabilities

  • Processed meat factory experience is essential

Key Responsibilities

Strategic Leadership

  • Lead and execute the organisation’s QA and Food Safety strategy

  • Drive long-term quality improvements and reduce recalls, incidents, and operational risks

Quality Management Systems

  • Establish and maintain a fully integrated Quality Management System (QMS)

  • Oversee internal audits, corrective actions, and continuous improvement programmes

Governance, Compliance & Regulation

  • Ensure compliance with local, national, and international regulations

  • Lead governance reviews, audits, surveys, and regulatory action plans

Supplier & Product Quality Oversight

  • Oversee supplier quality for national brands, confined label products, GNFR, and service providers

  • Lead the investigation and management of all product quality and food safety incidents

  • Assume full accountability for product withdrawals and recalls

Product Testing & Data Analytics

  • Manage microbiological, chemical, and physical testing programmes

  • Analyse QA data and trends to support decision-making and improvements

Training & Capability Building

  • Develop and deliver QA and Food Safety training across the business

Processed Meat Technical Expertise (Mandatory)

This role requires strong experience within processed meat manufacturing, including:

  • In-depth knowledge of processed meat production, food safety risks, and compliance protocols

  • Experience with FSSC22000, microbiological risk management, and regulatory standards

  • Supporting factory Quality Assurance Managers with investigations and facility compliance

  • Ensuring robust oversight of Boxer’s processed meat value chain

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