Job Description

Truworths Careers – IT Support Engineer

IT Support Engineer – Truworths Careers

Truworths is seeking a skilled and customer-focused IT Support Engineer to join our IT team. This role combines technical troubleshooting with strong customer service, supporting users at our Head Office and Divisional Offices both remotely and in person. The ideal candidate is adaptable, technically minded, and able to work independently as well as collaboratively within a fast-paced environment.

Key Responsibilities

• Engage with users via email, telephone, or in person to resolve IT queries.
• Troubleshoot and resolve hardware and software issues, including printers, scanners, and desktop computers.
• Log and track all incidents in the CA Logging System, providing timely and professional feedback.
• Maintain IT security awareness and work with supporting teams to resolve critical issues promptly.
• Support the setup, imaging, and deployment of desktop computers for new users.
• Assist with moving and installing desktop equipment as required during and after hours.
• Support computer desktop equipment in meeting rooms daily.
• Analyse recurring technical issues and propose proactive solutions.
• Provide support to other areas such as distribution centres as needed.

Qualifications and Experience

• Relevant technology certifications or courses; MCSE and A+ advantageous.
• Certificate, Diploma, or Degree in IT or related field advantageous.
• Minimum 2 years’ experience in IT end-user support or desktop support roles.

Competencies

Essential Skills

• Strong knowledge of Microsoft Desktop Operating Systems (Windows 7, 10, 11).
• Proficiency in Microsoft Office (2010, 2016, 2019, Office 365).
• Hands-on experience with computer hardware, Android scanners, and label printers.
• Desktop imaging, installation, and configuration.
• Effective management of IT hardware and environments.
• Strong troubleshooting skills on both hardware and software levels.

Advantageous Skills

• Exposure to Microsoft System Center 2012.

Behavioural Attributes

• Strong communication skills, both verbal and written.
• Customer-focused, proactive, and adaptable.
• Ability to work under pressure and manage multiple tasks.
• Self-motivated, reliable, and collaborative team player.

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