Permanent Operations Manager – Fidelity Vacancies
Job Description
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Fidelity Vacancies – Operations Manager
Operations Manager – Fidelity Vacancies
Job Description
Fidelity Vacancies is seeking a seasoned Operations Manager to oversee multiple client sites, ensuring operational efficiency, client satisfaction, and adherence to contractual security requirements. The role reports to the Area Manager and is responsible for managing security staff, HR and IR matters, fleet management, expense control, investigations, and all aspects of site operations.
Minimum Requirements
• Matric/Grade 12 certificate or equivalent
• PSIRA Grade A registered
• Valid driver’s licence with reliable own transport
• Minimum 10 years’ experience in the security industry
• At least 5 years’ experience in operational security management
• Competency in Firearm Act regulations and business-use firearms
• Staff management experience
• Strong computer literacy, including Microsoft Office suite
• No criminal record or pending cases
• Knowledge of ISO 9001:2008 Quality Management System
• Sound planning, administrative, interpersonal, and client liaison skills
• Strong leadership and organisational capabilities
Key Responsibilities
• Maintain excellent client relationships and ensure contractual obligations are met
• Supervise security officers to guarantee compliance with client requirements
• Evaluate service levels and recommend improvements to clients
• Manage all HR-related queries, including disciplinary actions and IR matters
• Oversee site administration, reporting, and operational processes
• Liaise daily with management and regional offices regarding operational matters
• Investigate incidents and submit timely reports to clients and management
• Proactively plan and coordinate site and client operational needs
• Ensure adherence to ISO 9001:2008 Management System standards
• Manage estates and client assets effectively
Key Attributes
• Assertiveness and initiative
• Strong leadership and decision-making abilities
• Presentable and professional demeanor
Core Competencies
• Analytical, critical thinking, and planning skills
• Leadership and self-development
• Goal setting and organisational skills
• Change management and results-driven approach
• Interpersonal and communication skills
• Development and mentoring of team members
• Customer focus and teamwork
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