Job Description

Fidelity Vacancies – Operations Manager

Operations Manager – Fidelity Vacancies

Introduction

A vacancy exists for an Operations Manager in Robertville, reporting to the Area Manager. The role is responsible for managing multiple clients, ensuring compliance with security requirements, overseeing staff performance, and maintaining efficient operations across client sites. Key areas include client liaison, HR/IR matters, fleet management, expense control, and investigations.

Minimum Requirements

• Matric / Grade 12 certificate or equivalent
• PSIRA Grade A registration
• Valid driver’s license with reliable own transport
• Minimum 10 years’ experience in the security industry
• At least 5 years’ experience in operational security management
• Working knowledge of the Firearms Act and firearm competency for business purposes
• Proven staff management experience
• Advanced computer literacy with expertise in Microsoft Office suite
• Clear criminal record with no pending cases
• Strong planning, administration, and client liaison skills
• Excellent leadership, organisational, and communication skills
• Knowledge of ISO 9001:2008 Quality Management Systems
• Experience in managing estates

Key Responsibilities

• Maintain strong client relationships and ensure high-quality security services
• Manage allocated client areas to meet all contractual requirements
• Ensure all Security Officers comply with site-specific and contractual standards
• Evaluate service delivery continuously and provide recommendations for improvement
• Supervise security staff and monitor performance to meet operational targets
• Handle all administrative matters efficiently
• Liaise daily with branch and regional management on operational issues
• Address HR-related queries promptly and manage disciplinary actions
• Ensure timely submission of reports to both clients and the Regional Office
• Investigate incidents and report findings accurately
• Proactively plan operations for various sites and clients
• Ensure adherence to ISO 9001:2008 management system requirements

Core Competencies and Attributes

• Assertiveness, initiative, and strong leadership ability
• Professional and presentable at all times
• Analytical, critical thinking, and planning skills
• Goal-setting and organisational capabilities
• Ability to drive and manage change effectively
• Results-oriented with strong customer focus
• Excellent interpersonal, communication, and team collaboration skills
• Commitment to developing self and others in the team

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