Job Description

Clicks Group Careers – Pharmacist Assistant QPB

Pharmacist Assistant QPB – Clicks Group Careers

Job Description
Clicks Group is seeking a dedicated Pharmacist Assistant QPB to support pharmacy operations and provide exceptional service to patients. The role requires a professional approach, strong attention to detail, and the ability to work effectively within the pharmacy team to ensure accurate and timely handling of prescriptions and healthcare services.

Responsibilities

• Interact with customers professionally and maintain strict confidentiality in line with SOPs and timelines
• Administer scripts and manage related claiming or capturing procedures
• Ensure accurate and complete handling of all patient profiles
• Liaise with healthcare professionals as required
• Resolve queries and follow up on patient or prescription-related issues

Duties

• Provide customer support via telephone or other communication channels regarding medications and healthcare services
• Accurately capture scripts received at the Central Pharmacy Centre
• Manage patient profiles and prescription queries
• Assist with chronic authorizations and related processes
• Coordinate with other departments as necessary
• Perform ad hoc operational tasks as required

Knowledge

• Comprehensive product knowledge, including OTC medications
• Understanding of SAPC regulations and relevant legal requirements
• Familiarity with chronic authorization procedures and processes
• Strong customer service orientation
• Ethical work practices and compliance with pharmacy standards

Skills

• Computer literate, proficient in MS Office
• Strong customer service and communication skills
• Team player with integrity and reliability
• Accuracy and attention to detail
• Bilingual proficiency (English required)
• Adaptable to support various departmental duties
• Initiative-driven to enhance patient satisfaction
• Effective time management and organizational skills
• Positive attitude and ability to work under pressure

Competencies

• Adhering to principles and values
• Collaborative teamwork and working effectively with people
• Delivering results and meeting customer expectations

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