Ramp Agent

Company: FlySafair Careers

Job Description

The Ramp Agent is responsible for ensuring safe, efficient, and on-time aircraft ground operations by coordinating ramp activities, enforcing safety standards, and supporting flight operations in line with regulatory and operational requirements.

Key Responsibilities

• Ensure strict compliance with safety regulations, including Dangerous Goods requirements.

• Maintain general safety and security around aircraft during ground operations.

• Liaise between flight crew and ground handlers to obtain passenger boarding clearance.

• Monitor the loading and offloading of baggage and cargo, ensuring accuracy and safety.

• Communicate and manage any load changes with ground handling partners.

• Support efficient aircraft turnarounds to minimise delays by ensuring all service providers are in place for arrivals and departures.

• Conduct ramp safety audits and ad hoc inspections in the baggage handling areas when required.

• Ensure ramp vehicles are clean, serviceable, and adequately fuelled.

• Provide crew transport services when required.

• Monitor flight operations to ensure on-time performance targets are achieved.

• Allocate and record delays in accordance with operational procedures.

• Assist with crew requirements, including coordinating cleaning services, potable water supply, and restroom servicing.

• Ensure all required service providers are present per flight, including ACSA, fuel handlers, and other partners.

• Arrange support for heavy or oversized baggage and special equipment such as motorised wheelchairs.

• Ensure staffing levels meet service level agreement requirements.

• Conduct FOD (Foreign Object Debris) checks and report any irregular or unsafe activities.

• Coordinate and manage disrupted operations to maintain service continuity.

• Monitor ramp and passenger service KPIs, including gate closure times and equipment positioning.

• Complete ramp agent documentation for every flight operated.

• Compile and submit incident and irregularity reports when required.

• Liaise with multiple departments and stations to support seamless operations.

• Perform any additional duties as delegated by the senior on duty.

Job Requirements

• Grade 12 or equivalent qualification (Essential).

• Minimum of 2 years’ experience in an airline or aviation environment, including passenger services, ramp services, or baggage handling (Essential).

• Valid Code 08 driver’s licence (Essential).

• No criminal record.

• Sound knowledge of airside operations and airport procedures.

• Strong planning, organisational, and time management skills.

• Excellent interpersonal and communication skills, both verbal and written.

• Proven problem-solving and decision-making abilities.

• Ability to multitask, delegate, and work with minimal supervision.

• Computer literacy.

• Customer-focused approach to service delivery.

Personal Attributes

• Professional with high levels of integrity.

• Strong sense of urgency and accountability.

• Reliable, dependable, and flexible.

• Able to work effectively under pressure in a fast-paced environment.

• Team-oriented with a collaborative mindset.

• Trustworthy when handling confidential information.

Application Guidelines

• Email applications will not be accepted.

• Preference may be given to candidates from under-represented designated groups.

• If no feedback is received within two weeks of the closing date, please consider the application unsuccessful.

FlySafair Reserves the Right

• Not to proceed with this vacancy.

• To appoint candidates in line with operational requirements.