Security Branch Manager – Fidelity Vacancies

Job Overview
Fidelity Vacancies is seeking a highly experienced Security Branch Manager to oversee all operations at the Klerksdorp branch. The role reports directly to the Regional Manager and is responsible for managing the day-to-day operations of a large branch, ensuring full compliance with contractual agreements, and maintaining high standards of client service and security performance.

Key Responsibilities

• Oversee overall branch operations including Security, Financial Management, Transport, Human Resources, Industrial Relations, ISO compliance, Client Portfolios, and SLA adherence

• Manage Operations Managers, Site Managers, and Supervisors to ensure all client matters are addressed promptly

• Lead, plan, organize, and control staff to achieve operational excellence

• Conduct daily, weekly, and monthly meetings with clients and internal management

• Perform quarterly appraisals and drive the training and development of staff

• Plan succession strategies to maintain a strong talent pipeline

• Assist with annual budget preparation and ensure adherence to financial controls

• Manage assets, fleet, and firearms inventory

• Oversee staff duty rosters, training, and compliance with company procedures

• Ensure all operational processes comply with quality management standards

• Conduct risk assessments on client premises and submit investigation reports

• Maintain strong client relationships and continuously evaluate service levels to recommend improvements

• Monitor security staff performance and ensure contractual requirements are consistently met

• Handle all administrative duties and liaise daily on operational issues

Qualifications and Experience

• Matric certificate and PSIRA Grade A registration and accreditation

• Minimum 10 years’ experience in the security industry

• Proven senior security management experience overseeing a large workforce

• Knowledge of ISO 9001:2008 Quality Management standards

• Strong leadership, planning, organizational, and people management skills

• Experience in financial management and budgeting

• Experience managing a fleet of vehicles

• Assertive, goal-driven, and self-motivated with a passion for the business

• Computer literate with proficiency in Microsoft programs

• Own reliable transport and valid driver’s license

• Clean criminal record and firearm competency

Core Competencies

• Strategic planning and operational leadership

• Strong organizational and administrative skills

• Excellent interpersonal and communication abilities

• Client liaison and relationship management skills

• Ability to drive staff performance and maintain high service standards