Permanent SENIOR SALES SUPPORT – Fidelity Vacancies
Job Description
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Fidelity Vacancies – SENIOR SALES SUPPORT
Senior Sales Support
Company: Fidelity Vacancies
Job Description
Reports To: General Manager – KZN
Job Overview:
The Senior Sales Support role is pivotal in enhancing sales efficiency and customer satisfaction by providing advanced administrative, operational, and analytical support to the KZN sales team. Acting as the key liaison between sales, operations, and management, the incumbent ensures seamless coordination of sales activities, accurate reporting, and effective client communication. This role manages the full sales support process, including proposal development, quotation management, order processing, post-sale follow-ups, CRM data integrity, sales forecasting, and compliance with company policies.
Essential Duties & Responsibilities:
Administrative Support
- Manage the General Manager’s calendar, schedule meetings, and coordinate appointments
- Oversee and prioritise incoming emails and correspondence
- Prepare meeting materials, agendas, and minutes; track follow-up actions
- Track individual and divisional sales performance
- Maintain pipeline reporting and weekly forecasts
- Book travel and accommodation for the team and management
- Coordinate with HR regarding interviewed candidates
- Handle confidential information with discretion
Team & Project Support
- Maintain and update team action trackers
- Consolidate team updates and focus areas for decision-making
- Prepare weekly sales team forecasts
- Delegate and follow up on tasks as directed by the General Manager
- Assign leads and manage leads tracker
- Coordinate and track divisional projects to ensure deadlines are met
- Prepare rental calculations for the sales team
- Coordinate sales team leave approvals
- Provide training on CRM systems, costing methodology, proposals, and presentations
Sales & Tender Support
- Assist in preparing, reviewing, and submitting tender documentation
- Consolidate proposals, white papers, and presentations for client submissions
- Prepare and format sales documentation, quotations, costings, and proposals
- Verify accuracy of proposals, costing sheets, and supplier quotes
- Ensure contracts, scope of work, and calculations are correct prior to submission
- Prepare internal and client-facing PowerPoint presentations
- Manage KZN sales team asset register and pipeline
General Administration
- Organise and maintain electronic filing systems
- Liaise with internal departments and external clients to facilitate workflow
- Support group functions and administrative tasks as required
- Order stationery for the KZN sales team
Behavioural Competencies
- Excellent verbal and written communication skills
- Attention to detail
- Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook)
- Accountability and adaptability
- Team collaboration and problem-solving
- Time management and initiative
- Presentation skills, resilience, and integrity
Preferred Qualifications & Experience
- Minimum 5 years’ related experience in sales support or administration
- Strong understanding of sales processes, quotation management, and customer service
- Experience with tender or proposal preparation and contract administration
- Ability to work independently, manage multiple priorities, and meet deadlines
- Professional and well-presented
- Valid driver’s license and reliable vehicle
Minimum Qualifications & Experience
- Matric / Grade 12 or equivalent (essential)
- Diploma or Certificate in Business Administration, Sales, or Marketing (advantageous)
- 3–5 years’ experience in sales support, sales administration, or customer service
- Proven experience processing quotations, sales orders, and customer documentation
- Knowledge of CRM systems and Microsoft Office Suite
- Strong understanding of sales workflows, customer communication, and reporting
- High accuracy and attention to detail under pressure
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