Job Description

Spar Vacancies – Signal Management Team Leader

Signal Management Team Leader

Company: Fidelity Vacancies

Job Overview:
Fidelity Vacancies is seeking a results-driven Signal Management Team Leader to oversee monitoring operations, reduce operational costs, and ensure service excellence. This role involves leading the Signal Management team, analyzing data, resolving technical issues, and maintaining high standards of client service.

Key Responsibilities:

• Drive operational efficiencies by reducing false alarms and streamlining processes
• Monitor service levels, performance, and abnormalities affecting armed response and monitoring operations
• Provide technical support to clients to minimize overactive alarms
• Perform root cause analysis and implement resolutions
• Lead and direct Signal Management technicians and coordinators
• Manage customer complaints, taking ownership to ensure resolution
• Establish and maintain effective working relationships across all organizational levels
• Interpret, articulate, and present data analytics to the operations team
• Manage HR processes for new hires and terminations
• Identify training and development needs and oversee staff performance management
• Communicate and enforce EHS standards
• Uphold standard operating procedures, disciplinary codes, and company values
• Attend required meetings and training sessions
• Maintain a neat and organized workstation and office
• Ensure emails and administrative tasks are processed and up-to-date
• Support ad-hoc tasks, analysis, and projects as requested by management
• Stay informed of industry trends and competitor activities to identify opportunities and threats

Competencies & Attributes:

• Results-driven with an action-oriented mindset
• Customer-focused with strong critical thinking and problem-solving skills
• Adaptable and willing to learn new technical skills and technologies
• Assertive with a sense of urgency, resilient under pressure
• Excellent verbal and written communication skills
• Strong planning, organizational, and time management abilities
• Effective team player and self-starter with a proactive approach
• Positive attitude and strong negotiation skills
• Ability to work independently and collaboratively
• Proficient in Microsoft Office (Word, Excel, Outlook, Presentations)
• Strong telephone etiquette and client liaison skills
• Willingness to travel as required

APPLY NOW

79 total views, 1 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)