Job Description

Flysafair careers – Temporary Customer Service Agent

Temporary Customer Service Agent – About the Program

Join FlySafair Careers as a Temporary Customer Service Agent and play a vital role in delivering exceptional passenger service, assisting with bookings, flight changes, and managing customer inquiries professionally.

Temporary Customer Service Agent – Job Description

• Assist passengers with ticket sales, bookings, and flight changes, including explaining rules, terms and conditions, regulations, and procedures
• Provide support to customers during flight disruptions or cancellations
• Handle and safeguard confidential information while addressing complaints in a professional and timely manner
• Escalate complex or problematic issues to the Supervisor on duty
• Deliver professional customer service at all times, ensuring a positive passenger experience

Temporary Customer Service Agent – Job Requirements

• Grade 12 or equivalent
• Experience in airport operations and ticket sales
• Willingness to work weekends, public holidays, flexible hours, and shifts as required
• Proficient in computers and Microsoft Office (Word, Excel, Outlook)
• Strong knowledge and understanding of excellent customer service delivery
• Excellent written and verbal English communication, including proper phone etiquette
• Conflict resolution skills

Temporary Customer Service Agent – Personal Attributes

• Professional, trustworthy, and reliable, including handling confidential information
• Punctual with impeccable timekeeping
• High degree of patience and assertiveness
• Ability to work effectively under pressure
• Strong time management skills
• Customer-focused and service-oriented
• Skilled in conflict resolution

Application Guidelines

• Email applications will not be accepted
• Preference will be given to members of under-represented designated groups
• If no feedback is received within two weeks of the closing date, please consider the application unsuccessful

FlySafair Reserves the Right

• Not to proceed with this vacancy
• To appoint selected candidates based on operational requirements

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