Wellness Assistant

Clicks Group Careers

Job Purpose

• Deliver exceptional customer service through proactive in-store engagement, supported by sound knowledge of health, wellness and supplement products.

Key Responsibilities

• Engage with customers to understand their needs and provide appropriate advice on healthcare, nutritional and supplement products.

• Drive healthcare and wellness sales by promoting a wide range of brands through effective cross-selling and up-selling to achieve sales targets.

• Maintain optimal stock availability within the healthcare aisles by adhering to stock management principles and procedures.

• Reduce wastage by following correct stock rotation and expiry management practices.

• Prevent stock losses by complying with all risk management policies and controls.

• Uphold high standards of hygiene, cleanliness and presentation to create an attractive shopping environment.

• Support effective merchandising by implementing approved merchandising guidelines and in-store standards.

• Adhere to all store standard operating procedures and policies.

• Maintain and grow product knowledge, sharing information with colleagues to ensure consistent customer service delivery.

Minimum Requirements

Education

• Matric with a minimum of 50% in English.

• Pass in Life Science or Physics.

• Sports, fitness or nutrition qualification is advantageous.

Job Experience

• Minimum of 1 year relevant experience.

• Experience working with sports nutrition and vitamin products.

• Proven selling experience and customer-related training.

Job Related Knowledge

• Basic knowledge of health, fitness and supplement products.

• Understanding of retail store operations, including stock management, merchandising and risk control.

Job Related Skills

• Strong communication and customer interaction skills.

• Customer-focused service orientation.

• Effective selling and merchandising skills.

• Basic computer literacy is advantageous.

Competencies

Essential

• Relating and Networking

• Persuading and Influencing

• Following Instructions and Procedures

• Delivering Results and Meeting Customer Expectations

• Presenting and Communicating Information

• Achieving Personal Work Goals and Objectives

Desirable

• Coping with Pressures and Setbacks

• Adapting and Responding to Change

• Adhering to Principles and Values

• Planning and Organising

• Working with People