Job Description

Clicks Group Careers – Wellness Assistant

Wellness Assistant

Company: Clicks Group Careers

Job Objectives:

• Deliver exceptional customer service through in-store visibility and proactive engagement, using knowledge of health, fitness, and supplement products.
• Consult with customers and provide suitable advice on healthcare, nutritional, and supplement products.
• Drive healthcare sales by promoting a wide range of brands, cross-selling, and upselling to increase profitability.
• Ensure stock availability in the healthcare aisles by following stock management principles and procedures to support sales.
• Minimize wastage by adhering to stock rotation practices and prevent stock losses by following risk management policies.
• Maintain high standards of hygiene and cleanliness to create an appealing shopping environment.
• Assist in product merchandising by following established guidelines and procedures.
• Adhere to all store standard operating procedures.
• Support continuity of service by developing product knowledge and sharing information with relief staff.

Minimum Requirements

Job Knowledge:

• Essential: Basic knowledge of health, fitness, and supplements
• Essential: Understanding of retail store operations, including stock management, merchandising, and risk management

Job-Related Skills:

• Essential: Strong communication and interpersonal skills
• Essential: Customer-focused and service-oriented
• Essential: Selling and merchandising skills
• Desirable: Basic computer literacy

Job Experience:

• Essential: Minimum 1 year of related experience
• Essential: Experience with sports nutrition and vitamin-related products
• Essential: Selling skills and customer service training

Education:

• Essential: Matric (50% pure/60% lit)
• Essential: English 50%
• Essential: Pass in Life Science or Physics
• Desirable: Qualification in sports, fitness, or nutrition

Competencies:

Essential:

• Relating and networking
• Persuading and influencing
• Following instructions and procedures
• Delivering results and meeting customer expectations
• Presenting and communicating information
• Achieving personal work goals and objectives

Desirable:

• Coping with pressures and setbacks
• Adapting and responding to change
• Adhering to principles and values
• Planning and organizing
• Working effectively with people

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