Wellness Assistant – Clicks Group Careers

Job Description

Job Objectives

• Deliver exceptional customer service through active in-store engagement and a proactive approach to customer health and wellness needs

• Consult with customers and provide informed advice on healthcare, nutritional, and supplement products

• Drive healthcare sales by achieving targets through effective cross-selling and upselling of a wide range of brands

• Ensure optimal stock availability within healthcare aisles by adhering to stock management principles and procedures

• Minimise wastage by following stock rotation and expiry management practices

• Prevent stock losses by complying with risk management policies and procedures

• Maintain high standards of hygiene and cleanliness to create an appealing shopping environment

• Support effective product merchandising in line with merchandising guidelines

• Adhere to all store standard operating procedures

• Maintain continuity of service by continuously developing product knowledge and sharing information with relief staff

Minimum Requirements

Job Knowledge

• Essential: Basic knowledge of health, fitness, and supplement products

• Essential: Understanding of retail store operations, including stock management, merchandising, and risk management

Job-Related Skills

• Essential: Strong communication and interpersonal skills

• Essential: Customer-focused service orientation

• Essential: Selling and influencing skills

• Essential: Merchandising capability

• Desirable: Basic computer literacy

Job Experience

• Essential: Minimum of 1 year relevant work experience

• Essential: Experience with sports nutrition, vitamins, and supplement products

• Essential: Proven selling skills and customer service training

Education

• Essential: Matric with 50% pass in Pure Mathematics or Literacy

• Essential: English at 50%

• Essential: Pass in Life Science or Physical Science

• Desirable: Qualification in sports, fitness, or nutrition

Competencies

Essential

• Relating and networking

• Persuading and influencing

• Following instructions and procedures

• Delivering results and meeting customer expectations

• Presenting and communicating information

• Achieving personal work goals and objectives

Desirable

• Coping with pressure and setbacks

• Adapting and responding to change

• Adhering to principles and values

• Planning and organising

• Working effectively with people