Wellness Assistant

Clicks Group Careers

Job Objectives

• Provide outstanding customer service through active in-store presence and a strong understanding of health, wellness and supplement products.

• Consult with customers to offer appropriate advice and recommendations on healthcare, nutrition and supplements.

• Drive healthcare sales by achieving targets through effective cross-selling and upselling across a wide range of brands.

• Ensure optimal stock availability in healthcare aisles by applying sound stock management principles and procedures.

• Minimise wastage by adhering to stock rotation and expiry management practices.

• Reduce stock losses by complying with all risk management and loss prevention policies.

• Maintain high standards of hygiene and cleanliness to create an attractive and safe shopping environment.

• Execute product merchandising in line with merchandising guidelines and store standards.

• Adhere to all store standard operating procedures.

• Maintain continuity of service by continuously developing product knowledge and sharing relevant information with relief staff.

Knowledge

• Desirable: Basic knowledge of health, fitness and supplement products.

• Essential: Understanding of retail store operations, including stock management, merchandising and risk management principles.

Skills

• Essential: Strong communication and customer interaction skills.

• Customer and service orientation.

• Effective selling skills.

• Merchandising capability.

• Desirable: Basic computer literacy.

Competencies

Essential

• Relating and networking.

• Persuading and influencing.

• Delivering results and meeting customer expectations.

Desirable

• Following instructions and procedures.

• Presenting and communicating information.

• Achieving personal work goals and objectives.