Job Description

Dsv Vacancies – Operation Manager, Contract Logistics

Operation Manager, Contract Logistics

Company: DSV Vacancies

About the Role:
The Operation Manager, Contract Logistics is responsible for managing end-to-end warehouse and logistics operations, ensuring client satisfaction, operational efficiency, compliance, and continuous improvement. This role leads a team of 50–100 employees, overseeing inbound and outbound logistics, warehouse processes, and part supply for automotive clients, ensuring alignment with DSV standards and strategy.

Qualifications:

• Matric
• Degree or diploma in Supply Chain, Logistics Management, Industrial Engineering, or related field advantageous

Computer Skills:

• MS Word, Excel, PowerPoint, Outlook
• Warehouse Management Systems (WMS), CMMS key user experience advantageous
• Strong knowledge of WMS EWM

Experience & Job Requirements:

• 2–5+ years in automotive material handling, line supply, or Tier-1/OEM manufacturing logistics
• 3–5 years supervising warehouse operations, including performance and absence management
• Experience managing multiple operations, inbound/outbound logistics, and sequencing
• Knowledge of inventory variance investigations and corrective actions
• 1–2 years in compliance management and service delivery to clients according to SLA
• Strong problem-solving, root cause analysis, and corrective/preventative measures experience
• Excellent written and verbal communication skills for internal and external stakeholders
• Ability to work under pressure, extended hours, and weekends
• Organized, results-driven, high attention to detail, and self-motivated
• Reliable transport

Added Advantages:

• Knowledge of Lean, Six Sigma, Theory of Constraints, or other continuous improvement methodologies
• Experience with CMMS, Movis, SKS, SAP, SMART systems
• Project management skills
• Familiarity with sequential, Kanban, or Pick-to-Light supply streams

Key Responsibilities:

Operations:

• Lead and manage all aspects of contract logistics operations, ensuring adherence to DSV policies and standards
• Oversee inbound and outbound logistics, warehouse processes, and part supply through sequencing
• Drive operational performance metrics, continuous improvement initiatives, and Lean culture
• Ensure operational readiness for launch programs and support full scope of responsibilities
• Maintain compliance with SHERQ, Quality Management Systems, and local safety authority requirements

Client Relationships:

• Ensure client needs and expectations are consistently met within SLA scope
• Analyse client complaints, delivery failures, and damages to implement corrective actions
• Manage monthly KPI dashboards, root cause analysis, and reporting to clients

Commercial & Financial:

• Investigate claims and report incidents internally
• Monitor service delivery against SLA, ensuring financial and commercial performance targets are met

People Management:

• Develop, motivate, and manage direct reports, ensuring job descriptions, training, and development plans are in place
• Align headcount and resources with budget requirements
• Enforce DSV policies, values, and compliance with labor regulations
• Resolve HR and industrial relations issues in collaboration with HRM & IR specialists
• Coach and mentor team members to achieve client objectives, including IDPs and succession planning

Other Duties:

• Support branch manager with additional operational or strategic responsibilities as required
• Ensure communication of relevant information throughout the team and accountability for outputs

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