Store Manager – Cashbuild Vacancies

Job Description
The Store Manager is responsible for protecting and growing profitable market share by leading store operations in line with Store, Divisional, and Company strategies. This role ensures operational excellence, strong financial performance, high customer service standards, and effective people management.

Minimum Requirements

• Grade 12 with at least 3 years’ related retail management experience, or 5 years’ related retail management experience

• Well-developed business acumen

• Ability to work under pressure

• Basic computer literacy

• Strong leadership and administrative skills

• Own transport with a valid driver’s licence is preferable

• Own cell phone

• Sound knowledge of Health and Safety requirements in line with local OHSA and/or neighbouring country legislation

• Strong Human Resources Management skills

• High attention to detail

Key Performance Areas

Strategic Management

• Develop, implement, and manage the Store strategic plan aligned to Divisional strategy and initiatives

Grow and Protect Market Share

• Drive transactions, sales growth, and market share in line with budget targets

• Achieve sales budgets and growth objectives

• Manage and promote customer loyalty programmes and third-party credit offerings

• Develop and implement action plans to protect market share against competitors

• Ensure Store Business Plans are implemented and updated when required

Customer Service

• Implement and monitor the Customer Service strategy within the store

• Ensure effective delivery services in line with company policy

• Grow and maintain VIC and charge card customer bases

• Recommend product range improvements to suit market needs

Asset Control

• Manage and control shrinkage in line with company policy

• Protect store assets including cash, stock, and fixed assets

• Manage debtors within the store

• Analyse security risks and recommend improvements

• Ensure physical security measures are implemented and maintained

Business Trade Licences

• Ensure all relevant trade licences are valid and renewed timeously where applicable

Human Resource Management

• Manage staffing levels in line with Company and Divisional strategy

• Ensure succession planning and career pathing within the store

• Maintain open communication with the Store Employee Forum and staff

• Ensure training and development initiatives are implemented

• Manage employee relations within the store

Maintaining Store Standards

• Conduct daily floor walks

• Implement agreed performance improvement action plans where required

• Monitor compliance with company standards

• Ensure housekeeping and merchandising standards are maintained

• Ensure the store is ready for business at all times

• Maintain lighting, store layout, and racking in good condition

Stock Management

• Ensure stock is ordered and received according to policy

• Manage damaged, obsolete, slow-moving, and excess stock in line with policy

• Implement approved stock action plans

Store Safety (OHSA)

• Manage safety requirements in accordance with OHSA and relevant legislation

• Ensure completion of all required safety checklists

• Appoint OHSA representatives as required

• Investigate, report, and manage safety incidents

Expense Management

• Manage store expenses in line with the financial model and approved budget

Insurance Claims Administration

• Report incidents to the relevant insurer

• Liaise with insurers regarding claims and documentation

• Submit all required claim documentation timeously

Management of the CB Way

• Implement and maintain controls and disciplines in line with the CB Way

Competencies

Leadership

• Inspires and motivates others

• Takes responsibility and initiative

• Encourages accountability and recognises good performance

Result Orientation

• Focused on achieving objectives and delivering results

• Perseveres through challenges and meets deadlines

Planning

• Organises work effectively, sets priorities, and manages time efficiently

• Ensures resources are available to meet objectives

Delegation

• Delegates tasks clearly with defined outcomes and timelines

• Provides responsibility and monitors progress

Performing Under Pressure

• Maintains consistent performance during high-pressure situations

• Remains focused and accurate when faced with setbacks

Market Orientation

• Keeps informed of market trends and competitor activity

• Identifies opportunities to strengthen market position

Integrity

• Acts ethically and consistently

• Handles sensitive information with care

Accuracy

• Pays close attention to detail

• Ensures tasks are completed accurately from start to finish

Client Focus

• Responds proactively to customer needs

• Creates a welcoming and solution-focused customer experience

Personal Development

• Actively seeks learning and development opportunities

• Uses feedback to improve performance