Job Description

Pick n Pay Careers – Customer Service Manager

Customer Service Manager

Join Pick n Pay as a Customer Service Manager and make a real impact! If you are passionate about creating exceptional customer experiences and inspiring a team to do the same, this is the role for you. Lead the way in fostering a store environment where service excellence, teamwork, and community engagement thrive.

Minimum Requirements

• Matric (Grade 12) – required
• Valid driver’s license
• 2–3 years of frontline, face-to-face customer service experience
• Willingness to transfer between stores as needed

What You’ll Bring

• Strong organisational and coordination skills
• High attention to detail and accuracy
• Excellent communication, collaboration, and people management abilities
• Proactive, solutions-driven mindset with a focus on customer satisfaction
• Ability to adapt in a fast-paced retail environment and manage multiple priorities
• Proficiency in MS Office (Excel, PowerPoint, Outlook)

Key Responsibilities

Champion Customer Experience

• Lead by example to deliver outstanding customer service daily
• Resolve customer queries and complaints efficiently and with care
• Gather and analyse feedback from customers and colleagues to enhance service delivery

Maintain Store Excellence

• Ensure flawless execution of Store Operating Procedures (SOPs)
• Conduct regular audits and address areas of non-compliance
• Maintain high standards of cleanliness, safety, and store presentation

Communicate and Connect

• Facilitate clear and consistent communication within the team and with customers
• Share success stories and key updates across internal and external platforms, including local newsletters

Develop and Empower People

• Deliver customer service training that builds confidence and performance aligned with SOPs
• Collaborate with management to achieve team development goals

Administration & Projects

• Manage administrative tasks accurately and on time
• Lead and support ad-hoc projects, including developing project plans and timelines

Lead with Purpose

• Drive social responsibility initiatives that positively impact your community
• Take ownership of your performance and development through proactive leadership and accountability

APPLY NOW

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